Support
Contact us
Email contact@heytech.work, or in the app open Account → Help & support → Contact support, which attaches the diagnostics that help us fix your problem faster. Please tell us your device model, iOS version and what you were doing when the problem happened.
Subscription
Which plan do I need?
All features need an active Elicit Pro subscription (weekly, monthly or yearly). Every plan includes the same features; they differ only in billing period and price. Prices are shown in the app before you buy.
How do I cancel?
Subscriptions are managed by Apple. Open iPhone Settings → [your name] → Subscriptions → Elicit AI and tap Cancel, or in the app go to Settings → Subscription. Cancel at least 24 hours before the renewal date to avoid being charged for the next period. You keep access until the paid period ends.
I paid but the app still shows the paywall
Tap Restore purchases on the paywall, make sure you are signed in with the same Apple Account that made the purchase, and check your connection. If it still does not unlock, email us with the receipt date.
Refunds
Apple handles all refunds: go to reportaproblem.apple.com, sign in and choose the purchase. We cannot refund App Store purchases ourselves.
Account
Deleting your account
In the app, Settings → Delete account. Deletion is scheduled after a 7-day grace period; sign in again during that time to cancel it. After that, your account, library, uploaded documents, research history, chats and reports are permanently deleted and your Sign in with Apple link is revoked. Deleting the account does not cancel a subscription; cancel it in your Apple Account settings as above. You can also email us from the address linked to your account and we will delete it for you.
Signed out unexpectedly?
This happens when a session expires after 60 days, when you remove the app in Settings → Apple Account → Sign in with Apple, or when a sign-in from another device looked suspicious. Just sign in again; your data is unchanged.
Search and papers
Why can I only see an abstract?
Full text is loaded only when it is openly available (via Unpaywall, arXiv, Europe PMC and similar) or when you upload the PDF yourself. Each citation says whether it is based on the full text, the abstract or metadata only.
A paper is missing or the metadata is wrong
Results come from OpenAlex, Crossref, PubMed, Europe PMC, arXiv, ClinicalTrials.gov and Semantic Scholar. Try searching by DOI, PMID or arXiv id, which is the most reliable. Corrections have to be made at the source database.
PDFs, OCR and AI
Upload limits
PDFs up to 50 MB and 600 pages. Scanned PDFs are recognised with OCR in the background; you will be notified when it finishes. Storage and OCR pages are limited per plan; see Account → Usage.
Are AI answers reliable?
AI answers can be wrong. Every claim links to the passage it came from so that you can check it, and the app flags claims that rest only on an abstract. Do not use the app for medical, legal or financial decisions without consulting the primary sources and a professional.
Exporting your work
Library: BibTeX, RIS or CSL-JSON (Library → share). Extraction tables: CSV or XLSX. Reports: PDF, DOCX or Markdown. Systematic reviews: PRISMA counts and audit export.
Notifications and language
Enable or disable push notifications in Settings → Notifications. The app language can be changed in Settings → Language without changing your iPhone's language; AI answers follow the chosen language.
Still stuck? Email support